Frequently asked questions

What warranty do you offer?


All items and preloved prams come with a six month warranty. All brand new prams come with a two year warranty, unless otherwise stated. Warranty covers any defects under normal use during the warranty period.

During the warranty period, BuggyLicious will repair or replace, at no charge, products or parts of a product that proves defective under normal use and maintenance. Replacement parts may be refurbished or new.

Warranty does not cover any problem caused by conditions, malfunctions or damage not resulting from defects in materials.

Wear, tear and fabric fading are excluded.

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.




What is your returns policy?


Returns to be made within 14 days, returned in the same condition received. Buyer to pay return postage costs.
We will exchange it or offer a refund to the original payment method, minus original shipping costs, within 2 working days, once item's have been received.

Please contact us via chat or message to arrange a return.




What is preloved?


A preloved item is not new and has been owned and used before.




How are your preloved items processed?


All of the preloved items are inspected thoroughly to check for any defects. They are then deep cleaned, serviced and polished, where necessary. Fabrics are washed in a non-bio liquid to help protect sensitive skin.




Do you buy secondhand prams/pushchairs?


Currently unavailable, due to currently running reduced hours. Although, please message me just in case this has changed. The products we mainly buy are:

  • Bugaboo Buffalos
  • Bugaboo Cameleons
  • Bugaboo Donkeys
  • Baby Jogger City Minis/GT's singles and doubles
  • Baby Jogger City Selects
If you are local to Southampton or are able to post your pram please contact us with as much infomation as you can provide about your pushchair as well as photogrpahs and we will get back to you as soon as someone is available.




What payment methods do you accept?


  • All major debit and credit cards
  • Paypal including paypal credit
  • Laybuy
  • Cash on collection
  • In house payment plan - more details in next question




What is your in house payment plan?


If you are unable to get credit via paypal credit but would like to pay over a weekly or monthly period then this could be your answer as we don't do any credit checks. Payment plan details: £50 deposit is non refundable. Then the rest is a pre-set amount over a weekly or monthly time frame. If you cancel your plan more than half way through, then 1 weeks payment will be kept for storage and administration fees. Plus the deposit, as non refundable. Once deposit and 1st weeks payment has been paid, the payment plan can not be moved to a different pram. If a payment is more than a week late then payment plans will be cancelled and monies refunded minus the deposit and 1st weeks payment, if applicable. Please contact me beforehand if payments can not be made. All refunds will be issued within 10 working days. Your item will be dispatched within two working days after final payment has been paid. Payment plans can be spread over a maximum of 18 weeks (if over £200). If spread over 10 weeks or less, no extra fees will be applied. If you wish to spread the cost over 11 weeks to 18 weeks then £5 per week will be charged for storage fees. A payment schedule will be agreed by both parties before first payment made. Anymore questions please do contact us




Do you ship outside of the UK?


Yes we also ship to Europe. If you are outside of Europe, we may also be able to help. Please contact us, letting us know which item you are interested in and your location and we will get back to you with a shipping price.





Privacy Policy

How do you collect information?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.




What type of information do you collect?


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.




Why do you collect such personal information?


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;
  2. To provide our Users with ongoing customer assistance and technical support;
  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
  5. To comply with any applicable laws and regulations.




How do you store, use, share and disclose your site visitors' personal information?


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.




How do you communicate with your site visitors?


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, chat, telephone, text messages, and postal mail.




Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.