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Frequently asked questions
Returns to be made within 14 days, returned in the same condition received. Buyer to pay return postage costs.
We will exchange it or offer a refund to the original payment method, minus original shipping costs, within 2 working days, once item's have been received.
Please contact us via chat or message to arrange a return.
All items and preloved prams come with a six month warranty.
All brand new prams come with a two year warranty, unless otherwise stated.
Warranty covers any defects under normal use during the warranty period.
During the warranty period, BuggyLicious will repair or replace, at no charge, products or parts of a product that proves defective under normal use and maintenance. Replacement parts may be refurbished or new.
Warranty does not cover any problem caused by conditions, malfunctions or damage not resulting from defects in materials.
Wear, tear and fabric fading are excluded.
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
Currently unavailable, due to currently running reduced hours. Although, please message me just in case this has changed.
The products we mainly buy are:
• Bugaboo Buffalos
• Bugaboo Cameleons
• Bugaboo Donkeys
• Baby Jogger City Minis/GT's singles and doubles
• Baby Jogger City Selects
If you are local to Southampton or are able to post your pram please contact us with as much infomation as you can provide about your pushchair as well as photogrpahs and we will get back to you as soon as someone is available.
Cancellations can be made up to 7days before booking, to receive a refund of your deposit. If you want to cancel after this time, then your deposit will be retained, and non refundable. You can reschedule your appointment up to 48hours before booking. In the event of your appointment being missed, you will have 24hours to contact us to reschedule your booking. After this time, your deposit will be retained and non refundable. In the event that we have to cancel your booking, you will be offered a full refund or a chance to reschedule, whichever, you would prefer.
Privacy Policy
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, chat, telephone, text messages, and postal mail.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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